Frequently Asked Questions

• How is the monthly pricing structured?

  Our Professional plan at HK$2,400 / mo includes parent + coach native apps, elastic venue swap with auto-notifications, automated coach payroll, and exportable reports. Saves 30+ admin hours per month — equivalent to half an Office Manager (HK$12,000 / mo).

• I've seen entry-tier SaaS at HK$300-600 / mo — isn't JumpFlow expensive?

  Separate the software fee from the real operating cost. HK$300-600 entry tiers (e.g. INNPRESSION / SchoolTracs basic plans) typically cover a class calendar + student records + payment collection only — coach payroll is still done in Excel, venue changes go out by WhatsApp group, and coaches don't have their own app. A 5-coach, 150-student, 3-venue academy burns ~30 admin hours / month on these (≈ HK$4,500 at HK$150/hr). JumpFlow's HK$980 Starter bundles all three automations, so real TCO is actually lower than HK$300 + HK$4,500 = HK$4,800. If you genuinely only need a calendar + collection, we'll honestly recommend INNPRESSION — but sports / coaching-dense orgs rarely fall in that bucket.

• How do I start using JumpFlow?

  JumpFlow workspaces are provisioned by our team — there's no self-serve sign-up. Message us on WhatsApp or book a 30-minute call; we'll scope the setup with you (venues, courses, coaches, payment gateways), build your workspace, and migrate your data from Excel / WhatsApp / your existing system. Most academies are live within one business day after the kickoff call.

• Can we get our own branded app on the App Store?

  Yes. With the Branded App add-on we ship a fully branded iOS & Android app under your organization's name, icon, and theme — running on the same JumpFlow backend, so there's no data migration. It's a one-time setup from HK$8,000 plus HK$1,500 / month for ongoing builds, OS updates, and store resubmissions. The app is published under your own Apple / Google developer account (Apple US$99 / year, Google US$25 one-time, paid in your name) so the store listing is legally yours, while the platform and code remain ours. Because students enrol in real-world, in-person classes, payment runs through Stripe and is not subject to Apple's 30% in-app-purchase commission.

• We don't have developers or a website — can JumpFlow run our public site?

  Yes. Managed Web Presence is a done-for-you add-on on top of JumpFlow Training. We handle custom domain and DNS, branded multi-page design, a contact form, SEO and Google Search Console, hosting, and (on Growth) JumpFlow course/enrollment widgets so parents can find you and enrol. Presence starts at HK$6,800 setup + HK$980 / mo; Growth at HK$12,800 setup + HK$1,800 / mo. Enterprise's built-in branded site is the platform white-label; Managed Web Presence is the full ops package when you have no web team.

• Why is the competition system priced per event?

  Competitions are one-off events (1 – several / year). Organizers prefer clear per-event budgeting over recurring subscriptions. Per-event pricing starts at HK$8,000. Frequent organizers can opt for an annual package (HK$80,000 – 250,000 covering 4 – 8 events) for deeper discounts.

• How is AI Counting priced — and why by lanes?

  AI Counting is a per-event-day service: we bring webcams and NVIDIA DGX Spark units for real-time on-site inference, plus a technician. One DGX Spark supports up to 4 lanes, so pricing scales with ceil(lanes ÷ 4), not total athlete entries. Small (≤4 lanes) starts from HK$12,000 / event-day. Bundle with Competition for 10–15% off Counting; annual packages (4–8 events) save 15–25%.

• How does coach payroll work?

  The system automatically calculates each coach's monthly pay from (a) actual session attendance × (b) configured hourly rate × (c) any extras (e.g. assistant fee, make-up classes, overtime). Coaches receive an auto-generated payslip in their app at month-end; the owner clicks once to confirm payout. No more Excel reconciliation.

• How are parents notified when a venue changes?

  Change the venue once in the admin and the system instantly pushes notifications (mobile push, in-app, email) to every affected parent. The parent app's calendar auto-updates, and the coach app plus the attendance system sync at the same time. What used to take 30 minutes of manual messaging now takes 30 seconds.

• What about payment collection fees?

  Course system: 0% mandatory fees. Optional managed payment collection at 3% (pass-through Stripe / PayMe cost). Competition system: optional 5% transaction fee (we absorb gateway costs), or you can collect yourself at 0%.

• Can I switch plans anytime?

  Yes. Monthly plans can upgrade or downgrade anytime with prorated billing. Annual plans include 15% off but are non-refundable mid-term.

• Do you offer data migration?

  Yes. Our team helps migrate data from your existing system or Excel. Setup fee HK$3,000 – 8,000 (one-time) covers data import, training, and WhatsApp Business onboarding.